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Book a coach: +372 505 5591
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Frequently asked Questions

Information about tickets and zones in Harju County and Rapla County can be found here: https://www.ytkpohja.ee/piletite-hinnad

Information on Võru County can be found here:
https://kagu.ytk.ee/

Information on Hiiu County can be found here:
https://vald.hiiumaa.ee/bussid

The website www.tpilet.ee displays information about ticket prices from the starting point (for example from Viljandi to Tartu or from Tallinn to Viljandi). Information about tickets for intermediate stops can be asked from info@hansaliinid.ee.

Timetables and bus stops can be found here: https://web.peatus.ee/

Information about ticket zones can be found here: https://www.ytkpohja.ee/piletitsoonid

If the item was lost on the same day, contact the call centre of Hansabuss at +372 433 4302, and we will try to resolve the issue as soon as possible. If more than 24 hours have passed since losing the item, please send a description of it that is as detailed as possible, as well as the date, time, route and direction of the bus to tellimine@hansaliinid.ee

To ensure a smooth and timely journey, please wave at the bus to indicate that you wish to board!

To ensure a smooth journey and the safety of all the passengers, we strongly recommend pressing the STOP button.

The Viljandi-Tallinn and Viljandi-Tartu buses have WiFi.

There is no WiFi on public routes (Rapla, Võru, Hiiu County)

If you wish to give us feedback, please fill out the short feedback form on our website: https://www.hansaliinid.ee/tagasiside/

Passengers may carry skis or other sports equipment on public transport, provided that they are appropriately packaged. Bicycles, self-balancing vehicles and other vehicles with an auxiliary motor are not allowed on public transport. However, scooters may be transported according to the general regulations: they have to be packaged in order to prevent damage to other passengers and the interior of the bus.

Dogs can be taken on the bus if they are on a short leash and with a muzzle. Passengers are responsible for ensuring that their dog does not disturb other passengers or cause damage in any other way. The passenger transporting the animal is liable for any damage caused. Guide or service dogs must always be allowed on the bus.

Where can I find more detailed instructions concerning the use of public transport when travelling with pets and special luggage?

Information is available here: https://www.ytkpohja.ee/soitjale-abiks

The consumption of soft drinks on buses is regulated with section 72(3) of the Public Transport Act, according to which it is not permitted to carry in the passenger compartment or luggage compartment of a bus any prohibited luggage that could harm the health or property of other persons travelling in the public transport vehicle or smear or otherwise damage the public transport vehicle. Prohibited luggage includes, above all, radioactive, explosive, poisonous, corrosive, inflammable, foul-smelling or staining substances as well as substances and items without their required packaging.

Therefore, loose beverages, including drinking cups with lids that have an opening for straws or drinking, are not allowed on the bus to protect other passengers and ensure the cleanliness of the passenger compartment.

  1. If you paid more for the ticket than you should have or the cash register system did not identify your existing right to travel, you have the right to request the refund of any sum paid in excess for the ticket.

    • If you paid more than necessary with the money on your Public Transport Card, the bus driver can cancel the last e-ticket if you have not yet completed a new transaction.

    • If a new transaction has already been concluded before you discover that the ticket price was incorrect, keep the ticket. The bus driver cannot help you anymore. Fill in this application and send it to Ühendatud Piletid AS at info@pilet.ee

    • You bought a ticket in cash, but the price was wrong. The bus driver cannot give you a refund. Fill in this application and send it to MTÜ Harjumaa Ühistranspordikeskus (Harju County Public Transport Centre) at  info@ytkpohja.ee

  2. The cash register on the bus did not identify a valid monthly card on your Public Transport Card and the bus driver requires you to buy a ticket. It is probably a technical failure that the bus driver cannot do anything about. Purchase the ticket, keep it and submit an application for compensation and attach the ticket to the application.

  3. Your right for a discount has not been taken into account on the ticket (a discount provided by the local government or if you have a personalised Public Transport Card). Fill in this application and send it to MTÜ Põhja-Eesti Ühistranspordikeskus (North-Estonia Public Transport Centre) at info@ytkpohja.ee. Make sure to include the number of your Public Transport Card.